How can we help?

Check that you're using the same email you registered with. Use the password reset option on the login screen. If you still can't sign in, contact us with your account email and a description of the error.

Make sure you have a stable internet connection — AI analysis happens in the cloud. Update the app to the latest version and try again. If scans keep failing, send us a screenshot of the error.

Take the photo in good lighting with the full plate visible. You can always edit the detected foods, portions, and calories manually after a scan. Detection accuracy improves with clear, top-down photos.

Subscriptions are billed by Apple. Check your status in Apple Settings → your name → Subscriptions → Calorie Pro AI. For billing disputes or refunds, contact Apple Support directly.

Open Calorie Pro AI, go to the Premium screen, and tap 'Restore Purchase' while signed in with the same Apple ID used for the original purchase.

In the app, go to Profile → Account Settings → Delete Account. See our Delete Account page for full details on what is removed and processing time.